About Us

Express Finance started life with one customer in 1998 and has grown rapidly since to become one of the market leaders in payday lending, whilst also supporting a wide portfolio of other financial products.

We are committed to responsible lending, whilst we also advocate responsible borrowing by our customers. Like all good partnerships, we believe in a two-way relationship with our customers.

We are registered under the Data Protection Act No: Z6952346 and operate a strict Confidentiality Policy. We also operate strict physical, electronic and procedural safeguards to guard against non-authorised access of personal information. This policy applies to all existing and previous customers.
Our Credit License No: 478122 enables us to trade under the various brands we promote, amongst others. Our core trading name, Payday Express, is a registered Trade Mark under the Trade Marks Act 1994 under No. 2414425.

Express Finance (Bromley) Ltd is registered in England No: 3841946. Registered Address: 6th Floor, 77 Gracechurch Street, London, EC3V 0AS.

Trade Associations

We are fully fledged members of the following trade associations:

Consumer Credit Association
www.ccauk.org

Consumer Finance Association www.cfa-uk.co.uk

Customer Service

We aim to offer customer service excellence, which is illustrated by the following examples:

“I really appreciate all your help with this, you have done me such a huge favour thank you very much. Please can you let me know when the money has been deposited into my account then I can book those tickets I have promised my daughter which are almost sold out! Once again thank you very much.”

Mrs C.R., Oldham

“I would like to say that your customer service is fantastic and I will be recommending your services to others.”

Miss V.N., London

“I would also like to say that your service is very user friendly. I work long hours and Payday Express allows me to do everything online and in my own time outside of normal business hours. Your customer service is second to none and my last advance was paid quickly and without any hassle at all. Just want to say thank you and keep up the good work.”

Mr J. S., Oxford

Whilst we endeavour to offer a first class level of customer service, we don’t always get it right. If any customers are not satisfied with any aspect of our service we politely request for this concern to be brought to our attention in writing. We will make every effort to reach a satisfactory resolution within a set period of time.

Should a satisfactory outcome not be reached, then the customer has the right to refer any complaint to the Financial Ombudsman Service. For further details regarding our complaints procedure please contact us.